Information We Collect

Depending on the Service you use, we may collect:

Account Information

• Name
• Email address
• Authentication identifiers
• Account preferences

Billing Information

Payment and subscription metadata processed through third-party providers such as Stripe. We do not store full payment card information on our servers.

Google User Data

If you connect your Google account or use the Google Workspace Add-on, we may access limited Google account information required to authenticate your account and provide requested functionality.

User Content

Content you explicitly upload, select, submit, or process through the Services, including:

• Text
• Documents
• Audio
• Video
• Images
• Voice data
• Prompts
• Generated outputs

Usage and Technical Data

We may collect:

• Service usage metrics
• Error logs
• Device/browser metadata
• API request metadata
• Security and fraud-prevention signals

How We Use Information

We use information only to operate, maintain, secure, and improve user-facing functionality within the Services.

Examples include:

• Text-to-speech generation
• Voice cloning workflows
• Translation
• Audio transcription
• AI-powered video processing
• User authentication
• Subscription management
• Customer support
• Abuse prevention
• Service reliability and monitoring

We do not sell personal data.

We do not use Google Workspace API data or Google user data to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models.

We do not use Google API data for advertising or marketing purposes.

Google Workspace Add-on Data Handling

The DocAI Google Workspace Add-on only accesses content explicitly selected by the user.

We do not access, read, store, or process entire Google Docs™, Google Sheets™, or other Workspace files unless required to fulfill a user-initiated action.

Selected content may be temporarily processed to provide requested functionality such as:

• Translation
• Audio generation
• AI processing
• Transcription
• Image generation

For Google Workspace Add-on requests:

• Content is processed transiently and only as necessary to fulfill the request
• Content is not retained after processing is completed
• Content is not used for analytics, advertising, profiling, or AI model training

Our application’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

DocAI Studio Data Handling

DocAI Studio allows users to upload and process media files such as audio, video, voice samples, and related content.

Uploaded content may be processed to:

• Generate speech or voice outputs
• Translate media
• Create subtitles or transcripts
• Detect clips or segments
• Generate AI-assisted content
• Upload content to connected third-party platforms

Unlike the Google Workspace Add-on, DocAI Studio may temporarily store uploaded files and generated outputs to provide ongoing user access and workflow functionality.

Retention periods may vary depending on subscription plan and operational requirements. Typical retention periods may range from 30 to 60 days unless otherwise stated.

Users are responsible for downloading and maintaining their own permanent backups.

YouTube and Google Account Access

If you connect your Google account, DocAIToolbox or DocAI Studio may request permission to access certain Google or YouTube features on your behalf.

For example, if authorized by you, the Services may:

• Upload videos to your YouTube account
• Update video metadata such as titles or descriptions
• Access limited account information required for authentication

We only use granted permissions to perform actions explicitly initiated or requested by the user.

We do not access, analyze, or modify YouTube content beyond what is necessary to complete the requested functionality.

You can revoke Google account access at any time through your Google Account permissions settings:
https://myaccount.google.com/permissions

AI Processing and Third-Party Providers

To provide core functionality, uploaded or selected content may be processed by trusted third-party providers acting on our behalf.

These providers may include:

• OpenAI
• Google Cloud
• Stripe
• DigitalOcean
• Cloud infrastructure providers
• AI or media processing providers

Third-party providers process data solely to provide requested functionality and are contractually required to protect user data.

We do not permit third-party providers to use customer content for unrelated advertising purposes.

Storage, Security, and Access Protection

We implement reasonable administrative, technical, and organizational safeguards designed to protect user information, including:

• HTTPS encryption in transit
• Encrypted token storage
• Access controls
• Signed or temporary file access URLs
• Infrastructure security monitoring

OAuth access tokens and refresh tokens are stored securely and used only to perform authorized actions requested by users.

No system can guarantee complete security, and users remain responsible for protecting their credentials and account access.

Data Retention

Google Workspace Add-on

Selected Workspace content is processed transiently and is generally not retained after request completion.

DocAI Studio

Uploaded files and generated outputs may be temporarily retained to support workflows, downloads, project access, support operations, fraud prevention, and service reliability.

Data may persist temporarily in backups, logs, or recovery systems for operational or legal purposes.

Account and billing records may be retained as required by law, fraud-prevention obligations, tax requirements, or legitimate business operations.

Sharing and Disclosure

We do not sell or rent personal information.

We may disclose information only:

• With your consent
• To trusted subprocessors operating on our behalf
• To comply with legal obligations
• To enforce our terms or protect the security and integrity of the Services

User Rights and Account Deletion

Subject to applicable law, users may request:

• Access to their data
• Correction of inaccurate data
• Deletion of their data
• Account removal
• Information regarding how their data is processed

To request deletion or privacy assistance, contact:
support@docaitoolbox.com

We may require identity verification before fulfilling requests.

GDPR and CCPA Rights

Depending on your jurisdiction, you may have rights including:

• Access
• Correction
• Deletion
• Restriction
• Objection
• Data portability
• Non-discrimination

We will process qualifying requests in accordance with applicable law.

Children’s Privacy

The Services are not directed toward children under 16 years of age.

We do not knowingly collect personal information from children.

Policy Updates

We may update this Privacy Policy periodically as our Services evolve or legal requirements change.

Updated versions will be posted on this page with a revised effective date.

Continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have questions regarding this Privacy Policy or data practices, contact:

DocAIToolbox
Email: support@docaitoolbox.com